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"Balance Customer Expectations With Fraud Controls"

This playbook explores how end-to-end identity proofing and affirmation tools are not only crucial to reducing this risk, but they also have the added benefit of increased customer confidence.

In a world in which the line between virtual and offline identities has become increasingly blurred, it’s become more important than ever for organizations to ensure that they know the true identity of their users, customers, employees, and partners. 

Verifying the true identity of customers and employees has become more difficult and more important as scammers become more sophisticated. Highly regulated industries like banking or healthcare are hyper focused on cybersecurity, but it’s become increasingly important for businesses in every industry to make sure they have best-in-class fraud prevention procedures in place. 

This playbook will dig into the challenges of verifying user identities online, and make the case for using an organization that can provide seamless and reliable identity proofing and identity affirmation as well as:

• How Covid accelerated the move to online transactions
• How identity proofing goes beyond identity authentication
• Identity proofing vs identity affirmation – becoming more document centric, combined with biometrics
• Why identity proofing isn’t enough

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